RETURNS &
REFUNDS.
Wrong size? Something not right? We keep it simple.
01 — Exchanges (7 days)
You can exchange a piece for another size — or another piece of the same price — within 7 days of delivery, as long as it is unworn, unwashed, with tags attached and in its original packaging. Limited-drop pieces can be exchanged for another size only, while stock lasts.
02 — Damaged, defective or wrong item
If your order arrives damaged, with a printing defect, or isn’t what you ordered, tell us within 48 hours of delivery with your order number and clear photos (an unboxing video helps). We’ll send a replacement at no cost, or refund you in full if we can’t replace it.
03 — Change of mind
We don’t offer returns for a change of mind — exchanges are always open within 7 days as above.
04 — How to request
Write to us — email orders@oddtheory.online (Mon–Sat, 11 am – 7 pm IST) — with your order number, the piece and what you’d like. Where the courier covers your PIN code we arrange a pickup; otherwise we’ll share our address to send it back. We ship the exchange as soon as the returned piece passes a quick check.
05 — Cancellations
- You can cancel any order before it ships — just contact us with your order number.
- Once shipped, an order can’t be cancelled, but the exchange policy above applies.
- We may cancel an order if a piece sells out, the price shown was clearly wrong, or the order looks fraudulent. You’ll be told by email, and anything you paid is refunded in full.
06 — Refunds
- Paid online: refunds go back to the original payment method (UPI, card, netbanking or wallet) through Razorpay, and usually reach you within 5–7 working days of approval.
- Cash on delivery: nothing is charged before delivery, so cancelling costs nothing. If a refund is due after delivery (e.g. a defective piece we can’t replace), we pay it to your bank account or UPI ID within 5–7 working days of approval.
- Shipping charges are refunded only when the problem was ours (damaged, defective or wrong item).